{"id":10601,"date":"2018-11-28T11:31:17","date_gmt":"2018-11-28T10:31:17","guid":{"rendered":"https:\/\/www.lucca.fr\/actualites\/?p=10601"},"modified":"2018-11-28T11:31:17","modified_gmt":"2018-11-28T10:31:17","slug":"trop_de_love","status":"publish","type":"post","link":"https:\/\/www.lucca.fr\/actualites\/trop_de_love\/","title":{"rendered":"#Trop_de_love : notre dose d\u2019amour quotidienne"},"content":{"rendered":"<p>Nous partageons avec l\u2019ensemble des Luccasiens tous les commentaires de satisfaction du support via notre outil de messagerie interne Slack. Cet espace de discussion a \u00e9t\u00e9 baptis\u00e9 \u00ab Trop de love\u00a0\u00bb, en hommage aux nombreux messages d\u2019amour de nos clients.<\/p>\n<p>Depuis plus d\u2019un an, pr\u00e8s d\u2019un millier de messages, positifs comme n\u00e9gatifs, nous ont \u00e9t\u00e9 adress\u00e9s. Touchants, dr\u00f4les ou agac\u00e9s, ils nous rappellent pourquoi nous aimons ce m\u00e9tier.<\/p>\n<p>Nous en avons identifi\u00e9 plusieurs sortes.<\/p>\n<p><strong>Il y a les classiques RAS<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4549 size-large\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Classique-RAS-1024x108.jpg\" alt=\"\" width=\"640\" height=\"68\" \/><\/p>\n<p><strong>Ceux qui nous prennent pour des coll\u00e8gues<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4550\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Coll\u00e8gues-1024x75.jpg\" alt=\"\" width=\"640\" height=\"47\" \/><\/p>\n<p><strong>Les ind\u00e9cis<\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-4552\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Ind\u00e9cis.jpg\" alt=\"\" width=\"640\" height=\"102\" \/><\/p>\n<p><strong>Ceux qui nous aident \u00e0 nous remettre en question<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4554\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Remise-en-question.jpg\" alt=\"\" width=\"560\" height=\"267\" \/><\/p>\n<p><strong>Ceux qui ont h\u00e2te de discuter avec nous\u00a0<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4556\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/H\u00e2te-de-discuter-1024x226.jpg\" alt=\"\" width=\"640\" height=\"141\" \/><\/p>\n<p><strong>Au point de regretter de devenir autonomes<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4558\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Autonomie.png\" alt=\"\" width=\"642\" height=\"132\" \/><\/p>\n<p><strong>Ceux qui confondent le questionnaire de satisfaction avec le formulaire du support<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4559\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Confusion-satisfaction-support-1024x222.jpg\" alt=\"\" width=\"640\" height=\"139\" \/><\/p>\n<p><strong>Ceux qui citent leur interlocuteur (\u00e7a nous fait encore plus chaud au c\u0153ur)<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4561\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Cite-linterlocuteur-1024x226.jpg\" alt=\"\" width=\"640\" height=\"141\" \/><\/p>\n<p><strong>Les tr\u00e8s enthousiastes \u00e0 la bonne humeur contagieuse<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4563\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Tr\u00e8s-enthousiastes-1024x232.jpg\" alt=\"\" width=\"640\" height=\"145\" \/><\/p>\n<p><strong>Ou enfin ceux qui s\u2019inqui\u00e8tent pour nous<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4565\" src=\"https:\/\/www.lucca.fr\/blog\/wp-content\/uploads\/2018\/11\/Inquiet-pour-nous-1024x158.jpg\" alt=\"\" width=\"640\" height=\"99\" \/><\/p>\n<p><strong>Notre coup de c\u0153ur va \u00e0 Arnaud H. qui nous a envoy\u00e9 cette vid\u00e9o en guise de commentaire :<\/strong><\/p>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/P5IKQZc3JXU\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>A notre tour de vous dire merci au nom de toute l\u2019\u00e9quipe Customer Success. Et surtout, continuez \u00e0 nous dire ce que vous pensez de notre accompagnement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nous partageons avec l\u2019ensemble des Luccasiens tous les commentaires de satisfaction du support via notre outil de messagerie interne Slack. Cet espace de discussion a \u00e9t\u00e9 baptis\u00e9 \u00ab Trop de love\u00a0\u00bb, en hommage aux nombreux messages d\u2019amour de nos clients. Depuis plus d\u2019un an, pr\u00e8s d\u2019un millier de messages, positifs comme n\u00e9gatifs, nous ont \u00e9t\u00e9 [&hellip;]<\/p>\n","protected":false},"author":215,"featured_media":10602,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[77],"tags":[],"class_list":{"0":"post-10601","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-vie-dentreprise"},"_links":{"self":[{"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/posts\/10601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/users\/215"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/comments?post=10601"}],"version-history":[{"count":0,"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/posts\/10601\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/media\/10602"}],"wp:attachment":[{"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/media?parent=10601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/categories?post=10601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lucca.fr\/actualites\/wp-json\/wp\/v2\/tags?post=10601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}