{"id":43402,"date":"2026-05-11T14:58:20","date_gmt":"2026-05-11T13:58:20","guid":{"rendered":"https:\/\/www.lucca.fr\/magazine\/?p=43402"},"modified":"2026-05-06T15:38:25","modified_gmt":"2026-05-06T14:38:25","slug":"gestion-relation-fournisseurs-srm","status":"publish","type":"post","link":"https:\/\/www.lucca.fr\/magazine\/administration\/gestion-depenses\/gestion-relation-fournisseurs-srm","title":{"rendered":"Comment d\u00e9finir la gestion de la relation fournisseurs (SRM) ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"43402\" class=\"elementor elementor-43402\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3840490 e-flex e-con-boxed e-con e-parent\" data-id=\"3840490\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3af619b elementor-widget elementor-widget-text-editor\" data-id=\"3af619b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le SRM (Supplier Relationship Management), ou gestion de la relation fournisseur, d\u00e9signe <\/span><b>l\u2019ensemble des m\u00e9thodes et processus<\/b><span style=\"font-weight: 400;\"> qui permettent d\u2019optimiser la collaboration avec les fournisseurs strat\u00e9giques.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Elle constitue un levier important pour <\/span><b>optimiser les achats<\/b><span style=\"font-weight: 400;\"> et <\/span><b>s\u00e9curiser la cha\u00eene d\u2019approvisionnement. <\/b><span style=\"font-weight: 400;\">De la <\/span><span style=\"font-weight: 400;\">gestion des factures fournisseurs<\/span><span style=\"font-weight: 400;\"> au pilotage des performances, les outils SRM permettent d\u2019automatiser certains processus et de limiter les risques de rupture.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Analysons les bonnes pratiques pour piloter efficacement cette relation en entreprise.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29ee385f e-flex e-con-boxed e-con e-parent\" data-id=\"29ee385f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1c6505 elementor-widget elementor-widget-heading\" data-id=\"3f1c6505\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">L'article en 1 minute<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f7f8f4 elementor-widget elementor-widget-text-editor\" data-id=\"1f7f8f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><tbody><tr><td><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>La segmentation <\/b><span style=\"font-weight: 400;\">classe vos fournisseurs pour concentrer vos actions sur les partenaires strat\u00e9giques.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>La confiance et la communication<\/b><span style=\"font-weight: 400;\"> renforcent des partenariats.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Les outils SRM<\/b><span style=\"font-weight: 400;\"> qui centralisent les donn\u00e9es permettent un pilotage efficace et une productivit\u00e9 am\u00e9lior\u00e9e.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u2019\u00e9valuation continue des fournisseurs anticipe les risques<\/b><span style=\"font-weight: 400;\"> et permet de mesurer leur performance gr\u00e2ce aux KPI.<\/span><\/li><\/ul><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c0dc8a1 e-con-full e-flex e-con e-parent\" data-id=\"3c0dc8a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d2609ef elementor-widget elementor-widget-heading\" data-id=\"5d2609ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Allez \u00e0 l'essentiel<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd730a8 elementor-widget elementor-widget-text-editor\" data-id=\"2dd730a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obtenez un r\u00e9sum\u00e9 clair et structur\u00e9 pour rep\u00e9rer rapidement les points cl\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-276b683c e-con-full e-flex e-con e-child\" data-id=\"276b683c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-310c4b9f e-con-full e-flex e-con e-child\" data-id=\"310c4b9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/chat.openai.com\/?q=Fais+un+r%C3%A9sum%C3%A9+structur%C3%A9+de+cet+article+https%3A%2F%2Fwww.lucca.fr%2Fmagazine%2Fadministration%2Fgestion-depenses%2Fgestion-relation-fournisseurs-srm+%3A+id%C3%A9es+principales%2C+points+cl%C3%A9s+%28bullets%29%2C+2-3+actions+concr%C3%A8tes.\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8f960d elementor-widget elementor-widget-image\" data-id=\"4f8f960d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lucca.fr\/magazine\/wp-content\/uploads\/2026\/04\/chatgpt.svg\" title=\"chatgpt\" alt=\"chatgpt\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30991beb elementor-widget elementor-widget-text-editor\" data-id=\"30991beb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatgpt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-2e476b1d e-con-full e-flex e-con e-child\" data-id=\"2e476b1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/gemini.google.com\/guided-learning?query=Fais+un+r%C3%A9sum%C3%A9+structur%C3%A9+de+cet+article+https%3A%2F%2Fwww.lucca.fr%2Fmagazine%2Fadministration%2Fgestion-depenses%2Fgestion-relation-fournisseurs-srm+%3A+id%C3%A9es+principales%2C+points+cl%C3%A9s+%28bullets%29%2C+2-3+actions+concr%C3%A8tes.\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5856ad73 elementor-widget elementor-widget-image\" data-id=\"5856ad73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lucca.fr\/magazine\/wp-content\/uploads\/2026\/04\/ico-gemini.svg\" title=\"ico-gemini\" alt=\"ico-gemini\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-742f19b3 elementor-widget elementor-widget-text-editor\" data-id=\"742f19b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gemini<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-6c8347f2 e-con-full e-flex e-con e-child\" data-id=\"6c8347f2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/claude.ai\/new?q=Fais+un+r%C3%A9sum%C3%A9+structur%C3%A9+de+cet+article+https%3A%2F%2Fwww.lucca.fr%2Fmagazine%2Fadministration%2Fgestion-depenses%2Fgestion-relation-fournisseurs-srm+%3A+id%C3%A9es+principales%2C+points+cl%C3%A9s+%28bullets%29%2C+2-3+actions+concr%C3%A8tes.\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38773428 elementor-widget elementor-widget-image\" data-id=\"38773428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lucca.fr\/magazine\/wp-content\/uploads\/2026\/04\/claude.svg\" title=\"claude\" alt=\"claude\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fec2e0a elementor-widget elementor-widget-text-editor\" data-id=\"7fec2e0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Claude<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbbb09d e-flex e-con-boxed e-con e-parent\" data-id=\"bbbb09d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8eae7fd e-con-full e-flex e-con e-child\" data-id=\"8eae7fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fddd9a elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"6fddd9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;Aucun titre n\\u2019a \\u00e9t\\u00e9 trouv\\u00e9 sur cette page.&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tSommaire\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__6fddd9a\" aria-expanded=\"true\" aria-label=\"Ouvrir la table des mati\u00e8res\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__6fddd9a\" aria-expanded=\"true\" aria-label=\"Fermer la table des mati\u00e8res\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__6fddd9a\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab4331 elementor-widget elementor-widget-heading\" data-id=\"1ab4331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Identifier vos fournisseurs strat\u00e9giques\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96bb25 elementor-widget elementor-widget-text-editor\" data-id=\"d96bb25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Face au nombre parfois \u00e9lev\u00e9 de fournisseurs, il devient essentiel de prioriser ses efforts. C\u2019est pr\u00e9cis\u00e9ment l\u2019objectif de la segmentation fournisseurs.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Elle repose sur <\/span><b>trois objectifs<\/b><span style=\"font-weight: 400;\"> :\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifier les partenaires strat\u00e9giques pour votre activit\u00e9 ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">adapter votre strat\u00e9gie achat selon les risques de chaque cat\u00e9gorie ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">s\u00e9curiser vos approvisionnements.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Les <\/span><b>b\u00e9n\u00e9fices op\u00e9rationnels <\/b><span style=\"font-weight: 400;\">sont nombreux. La segmentation fournisseurs permet notamment de r\u00e9duire les ruptures d\u2019approvisionnement, de faciliter les n\u00e9gociations et de limiter certains risques, comme la d\u00e9pendance \u00e0 un fournisseur unique.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Pour segmenter cette analyse, <\/span><b>plusieurs crit\u00e8res<\/b><span style=\"font-weight: 400;\"> peuvent \u00eatre utilis\u00e9s :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">le niveau de risque ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">la valeur des achats ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">la localisation ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">la qualit\u00e9 des prestations ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">le type de relation avec le fournisseur.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">De nombreuses entreprises s\u2019appuient sur la <\/span><b>Matrice de Kraljic<\/b><span style=\"font-weight: 400;\">, une m\u00e9thode qui permet de classer les achats selon leur <\/span><b>importance strat\u00e9gique<\/b><span style=\"font-weight: 400;\"> et leur <\/span><b>niveau de risque<\/b><span style=\"font-weight: 400;\"> afin d\u2019orienter la <\/span><span style=\"font-weight: 400;\">strat\u00e9gie achats<\/span><span style=\"font-weight: 400;\"> de l\u2019entreprise.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b0a8a8 elementor-widget elementor-widget-heading\" data-id=\"4b0a8a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9finir votre strat\u00e9gie selon le type de fournisseur\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b604561 elementor-widget elementor-widget-text-editor\" data-id=\"b604561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Une fois cette segmentation effectu\u00e9e, l\u2019id\u00e9e est d\u2019ajuster votre mani\u00e8re de travailler avec eux selon leur importance pour votre activit\u00e9.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Cette analyse devient alors un v\u00e9ritable outil d\u2019aide \u00e0 la d\u00e9cision. Elle permet de d\u00e9finir une strat\u00e9gie sp\u00e9cifique pour chaque cat\u00e9gorie de fournisseurs, plut\u00f4t que d\u2019appliquer une approche uniforme \u00e0 l\u2019ensemble du portefeuille.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Selon les cas, les <\/span><b>priorit\u00e9s seront diff\u00e9rentes<\/b><span style=\"font-weight: 400;\"> :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">n\u00e9gocier les tarifs pour optimiser les co\u00fbts ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">s\u00e9curiser les approvisionnements sur le long terme ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">d\u00e9velopper une relation de partenariat avec les fournisseurs les plus strat\u00e9giques.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Cette strat\u00e9gie repose g\u00e9n\u00e9ralement sur <\/span><b>quatre piliers<\/b><span style=\"font-weight: 400;\"> :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0la n\u00e9gociation des tarifs ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0la diversification des partenaires ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0la fid\u00e9lisation des meilleurs fournisseurs ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0la ma\u00eetrise des risques.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">La <\/span><b>responsabilit\u00e9 soci\u00e9tale des entreprises (RSE)<\/b><span style=\"font-weight: 400;\"> occupe aujourd\u2019hui une place croissante dans ces strat\u00e9gies. Les crit\u00e8res environnementaux et sociaux sont d\u00e9sormais int\u00e9gr\u00e9s dans les politiques d\u2019achat afin de construire des partenariats durables.<\/span><\/p><p><span style=\"font-weight: 400;\">Cependant, une strat\u00e9gie efficace repose avant tout sur une communication transparente. C\u2019est la base d\u2019une <\/span><b>relation fournisseur<\/b><span style=\"font-weight: 400;\"> \u00e9quilibr\u00e9e et durable.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">La gestion des partenaires s\u2019inscrit \u00e9galement dans le cycle <\/span><b>Procure-to-Pay (PTP)<\/b><span style=\"font-weight: 400;\"> : achat, facture et paiement. Des donn\u00e9es fiables comme le SIREN, la TVA intracommunautaire ou le RIB sont essentielles pour \u00e9viter les rejets de factures sur Chorus Pro ou les plateformes de d\u00e9mat\u00e9rialisation partenaires (PDP).<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Un fournisseur mal r\u00e9f\u00e9renc\u00e9 peut entra\u00eener :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">le rejet des factures ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">un redressement fiscal li\u00e9 \u00e0 une TVA non d\u00e9ductible ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">une fraude due \u00e0 un RIB falsifi\u00e9.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Les solutions de gestion des factures coupl\u00e9es \u00e0 un outil SRM permettent de centraliser ces donn\u00e9es et de s\u00e9curiser le flux Procure-to-Pay.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95fc468 elementor-widget elementor-widget-heading\" data-id=\"95fc468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Segmentation fournisseurs : crit\u00e8res et actions strat\u00e9giques\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cde1f0 elementor-widget elementor-widget-text-editor\" data-id=\"8cde1f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><tbody><tr><td><p><b>Crit\u00e8res de segmentation<\/b><\/p><\/td><td><p><b>Actions strat\u00e9giques<\/b><\/p><\/td><td><p><b>En pratique<\/b><\/p><\/td><\/tr><tr><td><p><b>Risque d\u2019approvisionnement<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">Diversifier les sources, cr\u00e9er des plans de secours, constituer des stocks\u00a0<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Pour un fournisseur situ\u00e9 en zone instable : identifier 2 ou 3 alternatives<\/span><\/p><\/td><\/tr><tr><td><p><b>Impact financier<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">N\u00e9gocier les prix, contrats-cadres, achats group\u00e9s<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Fournisseur repr\u00e9sentant une partie importante du budget : n\u00e9gocier un contrat avec remises sur le volume<\/span><\/p><\/td><\/tr><tr><td><p><b>D\u00e9pendance<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">Maintenir une relation privil\u00e9gi\u00e9e avec les partenariats strat\u00e9giques<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">En cas de \u201csole sourcing\u201d\u00a0 (fournisseur unique sans autre alternative), construire un partenariat\u00a0 long terme<\/span><\/p><\/td><\/tr><tr><td><p><b>Localisation g\u00e9ographique<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">Privil\u00e9gier les circuits courts, r\u00e9duire l\u2019empreinte carbone, am\u00e9liorer les d\u00e9lais<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Pr\u00e9f\u00e9rer les fournisseurs les plus proches pour diminuer les d\u00e9lais de livraison et l\u2019impact environnemental<\/span><\/p><\/td><\/tr><tr><td><p><b>Engagement RSE<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">Faire des audits r\u00e9guliers, et cr\u00e9er de chartes responsables<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Solliciter les certifications environnementales et sociales\u00a0<\/span><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc17ad elementor-widget elementor-widget-heading\" data-id=\"5cc17ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Renforcer la relation fournisseur gr\u00e2ce \u00e0 la confiance mutuelle\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c38f35a elementor-widget elementor-widget-text-editor\" data-id=\"c38f35a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Une <\/span><b>gestion efficace de la relation fournisseur<\/b><span style=\"font-weight: 400;\"> g\u00e9n\u00e8re de nombreux b\u00e9n\u00e9fices : meilleure r\u00e9activit\u00e9, prestations plus fiables et continuit\u00e9 d\u2019activit\u00e9 en p\u00e9riode de crise.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Des partenaires engag\u00e9s sont <\/span><b>plus r\u00e9actifs<\/b><span style=\"font-weight: 400;\"> et proposent plus facilement des solutions lorsque des difficult\u00e9s apparaissent.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">La confiance se construit gr\u00e2ce \u00e0 :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">des \u00e9changes r\u00e9guliers ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">le partage d\u2019informations cl\u00e9s ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">une transparence sur les attentes.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Cette transparence favorise un partenariat durable et limite les tensions ou litiges.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Les solutions <\/span><b>SRM<\/b><span style=\"font-weight: 400;\"> facilitent ces \u00e9changes en centralisant commandes, factures et incidents. Elles assurent \u00e9galement la tra\u00e7abilit\u00e9 des interactions entre l\u2019entreprise et ses partenaires<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">En automatisant le suivi administratif, les \u00e9quipes peuvent se concentrer davantage sur le pilotage strat\u00e9gique.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9753fba elementor-widget elementor-widget-heading\" data-id=\"9753fba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Piloter la relation fournisseur avec les outils SRM\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5372daf elementor-widget elementor-widget-text-editor\" data-id=\"5372daf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le <\/span><b>SRM<\/b><span style=\"font-weight: 400;\"> structure la gestion des partenaires et permet un suivi r\u00e9gulier de leur performance.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Ses principales fonctionnalit\u00e9s sont :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>les tableaux de bord de suivi de la performance <\/b><span style=\"font-weight: 400;\">: KPI\u2019s en temps r\u00e9el pour d\u00e9tecter tout probl\u00e8me et prioriser les actions ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>la gestion documentaire<\/b><span style=\"font-weight: 400;\"> : les contrats, audits et certifications sont accessibles pour une parfaite conformit\u00e9 ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>les alertes automatiques<\/b><span style=\"font-weight: 400;\"> : notifications des risques (d\u00e9lais, qualit\u00e9) en amont ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le reporting <\/b><span style=\"font-weight: 400;\">: analyses d\u00e9taill\u00e9es par fournisseur pour optimiser les co\u00fbts et les performances ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>la collaboration facilit\u00e9e<\/b><span style=\"font-weight: 400;\"> : des plateformes communes pour travailler en synergie.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Ces outils offrent une vision 360\u00b0 du portefeuille fournisseurs et facilitent les prises de d\u00e9cisions. Leurs <\/span><b>b\u00e9n\u00e9fices sont pr\u00e9cieux <\/b><span style=\"font-weight: 400;\">: une r\u00e9duction des risques op\u00e9rationnels gr\u00e2ce \u00e0 une vigilance renforc\u00e9e, une meilleure collaboration du fait des \u00e9changes facilit\u00e9s avec les fournisseurs, et un all\u00e8gement des t\u00e2ches administratives chronophages par le biais de l\u2019automatisation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f501dc elementor-widget elementor-widget-heading\" data-id=\"5f501dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Identifier et pr\u00e9venir les risques fournisseurs\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44a5961 elementor-widget elementor-widget-text-editor\" data-id=\"44a5961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La gestion de la relation fournisseur ne se limite pas \u00e0 entretenir de bonnes relations avec ses fournisseurs. Elle vise aussi \u00e0 garantir la <\/span><b>continuit\u00e9 de la cha\u00eene d\u2019approvisionnement.<\/b><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">La d\u00e9faillance d\u2019un partenaire peut entra\u00eener :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">retards de livraison ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">surco\u00fbts logistiques ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">interruptions de production.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">C\u2019est pourquoi plusieurs types de risques doivent \u00eatre surveill\u00e9s :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>logistiques et op\u00e9rationnels<\/b><span style=\"font-weight: 400;\"> : retards, erreurs, rupture de stock qui perturbent directement la production et les d\u00e9lais clients ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>financiers <\/b><span style=\"font-weight: 400;\">: difficult\u00e9s de tr\u00e9sorerie ou faillite menacent la continuit\u00e9 des livraisons ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>qualit\u00e9 <\/b><span style=\"font-weight: 400;\">: baisse de performance ou non-conformit\u00e9 des produits livr\u00e9s ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>conformit\u00e9<\/b><span style=\"font-weight: 400;\"> : non-respect des r\u00e9glementations ou normes expose \u00e0 des sanctions ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>RSE et \u00e9thique <\/b><span style=\"font-weight: 400;\">: pratiques sociales ou environnementales probl\u00e9matiques ternissent la r\u00e9putation de l\u2019entreprise.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Pour les anticiper, les entreprises s\u2019appuient sur <\/span><b>diff\u00e9rents leviers<\/b><span style=\"font-weight: 400;\"> : le suivi d\u2019indicateurs de performance (KPI), la r\u00e9alisation d\u2019audits cibl\u00e9s et des \u00e9changes r\u00e9guliers avec les partenaires.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">La <\/span><b>diversification des sources d\u2019approvisionnement <\/b><span style=\"font-weight: 400;\">et<\/span><b> l\u2019int\u00e9gration de clauses contractuelles protectrices <\/b><span style=\"font-weight: 400;\">permettent \u00e9galement de limiter l\u2019impact d\u2019une \u00e9ventuelle d\u00e9faillance fournisseur.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-816bc3b elementor-widget elementor-widget-heading\" data-id=\"816bc3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suivre les KPI cl\u00e9s de la relation fournisseur \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-140d7e4 elementor-widget elementor-widget-text-editor\" data-id=\"140d7e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Piloter efficacement la <\/span><b>relation fournisseur<\/b><span style=\"font-weight: 400;\"> implique de mesurer la performance de chaque partenaire gr\u00e2ce \u00e0 des indicateurs cl\u00e9s (KPI).<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Les KPI\u2019s essentiels \u00e0 suivre:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le d\u00e9lai de livraison <\/b><span style=\"font-weight: 400;\">: mesure la ponctualit\u00e9 des fournisseurs afin d\u2019\u00e9viter les retards et les surco\u00fbts logistiques ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>la qualit\u00e9 <\/b><span style=\"font-weight: 400;\">: analyse le taux de d\u00e9fauts ou de non-conformit\u00e9 afin de garantir la fiabilit\u00e9 des produits et limiter les retours ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>les co\u00fbts <\/b><span style=\"font-weight: 400;\">: permettent d\u2019identifier les \u00e9conomies potentielles et d\u2019optimiser les d\u00e9penses ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le respect des contrats <\/b><span style=\"font-weight: 400;\">: v\u00e9rifie si les obligations pr\u00e9vues au contrat sont respect\u00e9es ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>la satisfaction globale<\/b><span style=\"font-weight: 400;\"> : \u00e9value la qualit\u00e9 du partenariat et la collaboration sur le long terme.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Ces indicateurs sont particuli\u00e8rement importants car ils <\/span><b>couvrent l\u2019ensemble du cycle de vie de la relation fournisseur<\/b><span style=\"font-weight: 400;\">, depuis la commande jusqu\u2019\u00e0 l\u2019\u00e9valuation du partenariat.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Gr\u00e2ce \u00e0 des tableaux de bord et des points de suivi r\u00e9guliers, les entreprises peuvent d\u00e9tecter rapidement les \u00e9carts et mettre en place des actions correctives. Ce pilotage contribue \u00e0 s\u00e9curiser la cha\u00eene d\u2019approvisionnement et \u00e0 am\u00e9liorer la rentabilit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22bc7542 cta-img e-grid e-con-boxed e-con e-parent\" data-id=\"22bc7542\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3457e5a0 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"3457e5a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"994\" src=\"https:\/\/www.lucca.fr\/magazine\/wp-content\/uploads\/2024\/03\/illu-plant-pola.svg\" class=\"attachment-large size-large wp-image-19764\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30fb4878 e-grid e-con-full e-con e-child\" data-id=\"30fb4878\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2250fc53 elementor-widget elementor-widget-heading\" data-id=\"2250fc53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Avec Lucca Factures, simplifiez le traitement de vos factures fournisseurs :\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cbc4cdc elementor-widget elementor-widget-text-editor\" data-id=\"7cbc4cdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u2013 d\u00e9mat\u00e9rialisez et centralisez toutes vos factures,<\/span><\/p><p><span style=\"font-weight: 400;\">\u2013 payez en un clic par virement ou g\u00e9n\u00e9rez facilement vos fichiers SEPA,<\/span><\/p><p><span style=\"font-weight: 400;\">\u2013 automatisez l\u2019export comptable pour gagner en efficacit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab5bd7f elementor-widget elementor-widget-button\" data-id=\"3ab5bd7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/info.lucca.fr\/l\/950782\/2026-03-13\/619qjr\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tester la solution<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23e30cc e-flex e-con-boxed e-con e-parent\" data-id=\"23e30cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0059f0 elementor-widget elementor-widget-heading\" data-id=\"c0059f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les questions fr\u00e9quentes sur la gestion relation fournisseur (SRM)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a252b5f e-flex e-con-boxed e-con e-parent\" data-id=\"a252b5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-146dc11 elementor-widget elementor-widget-n-accordion\" data-id=\"146dc11\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2140\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2140\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qu\u2019est-ce que la gestion de la relation fournisseur (SRM) ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2140\" class=\"elementor-element elementor-element-87e0f3c e-con-full e-flex e-con e-child\" data-id=\"87e0f3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2140\" class=\"elementor-element elementor-element-4059266 e-flex e-con-boxed e-con e-child\" data-id=\"4059266\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad482fb elementor-widget elementor-widget-text-editor\" data-id=\"ad482fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le SRM correspond \u00e0 la gestion structur\u00e9e des relations avec les fournisseurs, depuis leur s\u00e9lection jusqu\u2019au suivi de leur performance.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2141\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2141\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment segmenter efficacement ses fournisseurs ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2141\" class=\"elementor-element elementor-element-433db69 e-con-full e-flex e-con e-child\" data-id=\"433db69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2141\" class=\"elementor-element elementor-element-c5ddacd e-flex e-con-boxed e-con e-child\" data-id=\"c5ddacd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0ecc12 elementor-widget elementor-widget-text-editor\" data-id=\"b0ecc12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La segmentation repose g\u00e9n\u00e9ralement sur l\u2019importance strat\u00e9gique et le niveau de risque associ\u00e9 \u00e0 chaque fournisseur. La matrice de Kraljic est souvent utilis\u00e9e pour structurer cette analyse.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2142\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2142\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les avantages d\u2019une bonne gestion de la relation fournisseur ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2142\" class=\"elementor-element elementor-element-df4046c e-con-full e-flex e-con e-child\" data-id=\"df4046c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2142\" class=\"elementor-element elementor-element-33b933a e-flex e-con-boxed e-con e-child\" data-id=\"33b933a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b318e66 elementor-widget elementor-widget-text-editor\" data-id=\"b318e66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Elle permet de r\u00e9duire les co\u00fbts, d\u2019am\u00e9liorer la r\u00e9activit\u00e9 et de limiter les ruptures d\u2019approvisionnement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2143\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2143\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les outils SRM facilitent-ils la gestion fournisseurs ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2143\" class=\"elementor-element elementor-element-23bc608 e-flex e-con-boxed e-con e-child\" data-id=\"23bc608\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2143\" class=\"elementor-element elementor-element-f73a8be e-con-full e-flex e-con e-child\" data-id=\"f73a8be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d6f754 elementor-widget elementor-widget-text-editor\" data-id=\"4d6f754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les solutions SRM centralisent les donn\u00e9es fournisseurs, suivent les KPI et offrent une vision compl\u00e8te des performances et des risques.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2144\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2144\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment g\u00e9rer les risques li\u00e9s aux fournisseurs ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2144\" class=\"elementor-element elementor-element-054bb7b e-flex e-con-boxed e-con e-child\" data-id=\"054bb7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2144\" class=\"elementor-element elementor-element-aa7a86d e-con-full e-flex e-con e-child\" data-id=\"aa7a86d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4648f9f elementor-widget elementor-widget-text-editor\" data-id=\"4648f9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Il est essentiel d\u2019identifier les risques potentiels, d\u2019\u00e9valuer les partenaires lors de leur s\u00e9lection et de suivre r\u00e9guli\u00e8rement leur performance.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu\\u2019est-ce que la gestion de la relation fournisseur (SRM) ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le SRM correspond \\u00e0 la gestion structur\\u00e9e des relations avec les fournisseurs, depuis leur s\\u00e9lection jusqu\\u2019au suivi de leur performance.\"}},{\"@type\":\"Question\",\"name\":\"Comment segmenter efficacement ses fournisseurs ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"La segmentation repose g\\u00e9n\\u00e9ralement sur l\\u2019importance strat\\u00e9gique et le niveau de risque associ\\u00e9 \\u00e0 chaque fournisseur. 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