{"id":43408,"date":"2026-05-13T08:46:25","date_gmt":"2026-05-13T07:46:25","guid":{"rendered":"https:\/\/www.lucca.fr\/magazine\/?p=43408"},"modified":"2026-05-20T15:22:38","modified_gmt":"2026-05-20T14:22:38","slug":"indicateurs-performance-fournisseurs","status":"publish","type":"post","link":"https:\/\/www.lucca.fr\/magazine\/administration\/gestion-depenses\/indicateurs-performance-fournisseurs","title":{"rendered":"Quels sont les indicateurs cl\u00e9s \u00e0 suivre pour \u00e9valuer et optimiser la performance de ses fournisseurs ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"43408\" class=\"elementor elementor-43408\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc1a2b1 e-flex e-con-boxed e-con e-parent\" data-id=\"fc1a2b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7526519 elementor-widget elementor-widget-text-editor\" data-id=\"7526519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Un retard de livraison, une commande non conforme ou un fournisseur d\u00e9faillant ne sont pas de simples al\u00e9as logistiques : ils affectent directement la <\/span><b>rentabilit\u00e9<\/b><span style=\"font-weight: 400;\"> et la <\/span><b>satisfaction client.<\/b><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">Pour limiter ces risques, les entreprises s\u2019appuient sur le <\/span><b>suivi de la performance fournisseurs<\/b><span style=\"font-weight: 400;\">, qui transforme les donn\u00e9es d\u2019achats en outil d\u2019aide \u00e0 la d\u00e9cision.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">Ce pilotage permet de mieux ma\u00eetriser les flux financiers, de r\u00e9duire les litiges et d\u2019\u00e9viter les d\u00e9calages de tr\u00e9sorerie li\u00e9s au besoin en fonds de roulement (BFR). Les <\/span><span style=\"font-weight: 400;\">logiciels de gestion des factures<\/span><span style=\"font-weight: 400;\"> facilitent \u00e9galement le rapprochement entre commandes, livraisons et paiements.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18c17c7c e-flex e-con-boxed e-con e-parent\" data-id=\"18c17c7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ce20d01 elementor-widget elementor-widget-heading\" data-id=\"4ce20d01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">L'article en 1 minute<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffdbd11 elementor-widget elementor-widget-text-editor\" data-id=\"ffdbd11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>S\u00e9curiser la rentabilit\u00e9 : suivre la performance fournisseurs limite les co\u00fbts cach\u00e9s, les erreurs de facturation et les retards de livraison.<\/li>\n<li>S\u2019appuyer sur des donn\u00e9es objectives : les KPI mesurent la qualit\u00e9, les litiges ou le co\u00fbt des commandes.<\/li>\n<li>Standardiser les attentes : un cahier des charges clair r\u00e9duit les \u00e9carts et facilite l\u2019\u00e9valuation des fournisseurs.<\/li>\n<li>Maintenir un suivi r\u00e9gulier : des points d\u2019\u00e9tape permettent de d\u00e9tecter rapidement les anomalies.<\/li>\n<li>S\u2019appuyer sur les bons outils : les solutions SRM et SPM automatisent le suivi et am\u00e9liorent le pilotage.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d42d38e e-flex e-con-boxed e-con e-parent\" data-id=\"d42d38e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-85d816d e-con-full e-flex e-con e-child\" data-id=\"85d816d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19181f3 elementor-widget elementor-widget-heading\" data-id=\"19181f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Allez \u00e0 l'essentiel<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-293402d elementor-widget elementor-widget-text-editor\" data-id=\"293402d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obtenez un r\u00e9sum\u00e9 clair et structur\u00e9 pour rep\u00e9rer rapidement les points cl\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-361a9a3 e-con-full e-flex e-con e-child\" data-id=\"361a9a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-c189598 e-con-full e-flex e-con e-child\" data-id=\"c189598\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/chat.openai.com\/?q=Fais+un+r%C3%A9sum%C3%A9+structur%C3%A9+de+cet+article+https%3A%2F%2Fwww.lucca.fr%2Fmagazine%2Fadministration%2Fgestion-depenses%2Findicateurs-performance-fournisseurs+%3A+id%C3%A9es+principales%2C+points+cl%C3%A9s+%28bullets%29%2C+2-3+actions+concr%C3%A8tes.\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd04032 elementor-widget elementor-widget-image\" data-id=\"fd04032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lucca.fr\/magazine\/wp-content\/uploads\/2026\/04\/chatgpt.svg\" title=\"chatgpt\" alt=\"chatgpt\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b531331 elementor-widget elementor-widget-text-editor\" data-id=\"b531331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatgpt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-66cfb15 e-con-full e-flex e-con e-child\" data-id=\"66cfb15\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/gemini.google.com\/guided-learning?query=Fais+un+r%C3%A9sum%C3%A9+structur%C3%A9+de+cet+article+https%3A%2F%2Fwww.lucca.fr%2Fmagazine%2Fadministration%2Fgestion-depenses%2Findicateurs-performance-fournisseurs+%3A+id%C3%A9es+principales%2C+points+cl%C3%A9s+%28bullets%29%2C+2-3+actions+concr%C3%A8tes.\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc46933 elementor-widget elementor-widget-image\" data-id=\"cc46933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lucca.fr\/magazine\/wp-content\/uploads\/2026\/04\/ico-gemini.svg\" title=\"ico-gemini\" alt=\"ico-gemini\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94b8416 elementor-widget elementor-widget-text-editor\" data-id=\"94b8416\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gemini<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-b1d36dd e-con-full e-flex e-con e-child\" data-id=\"b1d36dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/claude.ai\/new?q=Fais+un+r%C3%A9sum%C3%A9+structur%C3%A9+de+cet+article+https%3A%2F%2Fwww.lucca.fr%2Fmagazine%2Fadministration%2Fgestion-depenses%2Findicateurs-performance-fournisseurs+%3A+id%C3%A9es+principales%2C+points+cl%C3%A9s+%28bullets%29%2C+2-3+actions+concr%C3%A8tes.\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c43ba97 elementor-widget elementor-widget-image\" data-id=\"c43ba97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lucca.fr\/magazine\/wp-content\/uploads\/2026\/04\/claude.svg\" title=\"claude\" alt=\"claude\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-738ba74 elementor-widget elementor-widget-text-editor\" data-id=\"738ba74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Claude<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08ddf57 e-flex e-con-boxed e-con e-parent\" data-id=\"08ddf57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c074cc8 e-con-full e-flex e-con e-child\" data-id=\"c074cc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa7858 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"1fa7858\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;Aucun titre n\\u2019a \\u00e9t\\u00e9 trouv\\u00e9 sur cette page.&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tSommaire\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__1fa7858\" aria-expanded=\"true\" aria-label=\"Ouvrir la table des mati\u00e8res\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__1fa7858\" aria-expanded=\"true\" aria-label=\"Fermer la table des mati\u00e8res\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__1fa7858\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-996fb69 elementor-widget elementor-widget-heading\" data-id=\"996fb69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les 10 indicateurs cl\u00e9s (KPIs) pour \u00e9valuer objectivement vos fournisseurs\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f9b970 elementor-widget elementor-widget-text-editor\" data-id=\"1f9b970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Pour obtenir une vision objective de la performance de vos fournisseurs, l\u2019analyse doit s\u2019appuyer sur plusieurs dimensions : la <\/span><b>qualit\u00e9<\/b><span style=\"font-weight: 400;\">, les <\/span><b>co\u00fbts<\/b><span style=\"font-weight: 400;\">, les <\/span><b>d\u00e9lais<\/b><span style=\"font-weight: 400;\">, mais aussi la <\/span><b>conformit\u00e9<\/b><span style=\"font-weight: 400;\"> et la <\/span><b>relation commerciale<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Ces dimensions se traduisent par des indicateurs mesurables : les <\/span><b>KPI fournisseurs<\/b><span style=\"font-weight: 400;\">. Voici les principaux indicateurs \u00e0 suivre :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le taux de respect des d\u00e9lais de livraison (OTD) <\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">mesure la ponctualit\u00e9 des livraisons ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le taux de non-conformit\u00e9<\/b><span style=\"font-weight: 400;\"> : mesure la part de produits ou services qui ne respecte pas le cahier des charges ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le volume et la gestion des litiges<\/b><span style=\"font-weight: 400;\"> : analyse le nombre de litiges et la rapidit\u00e9 de r\u00e9solution ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>d\u00e9lai de traitement des avoirs<\/b><span style=\"font-weight: 400;\"> : mesure le temps \u00e9coul\u00e9 avant le remboursement ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le co\u00fbt moyen des commandes<\/b><span style=\"font-weight: 400;\"> : permet d\u2019identifier les pistes d\u2019optimisation des d\u00e9penses ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>respect des engagements contractuels<\/b><span style=\"font-weight: 400;\"> : v\u00e9rifie la conformit\u00e9 aux conditions pr\u00e9vues au contrat ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le respect des d\u00e9lais de paiement <\/b><span style=\"font-weight: 400;\">: mesure le respect des \u00e9ch\u00e9ances pour \u00e9viter les p\u00e9nalit\u00e9s ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>l\u2019int\u00e9gration des crit\u00e8res RSE<\/b><span style=\"font-weight: 400;\"> : analyse la prise en compte des crit\u00e8res environnementaux et sociaux, un crit\u00e8re strat\u00e9gique dans les <\/span><span style=\"font-weight: 400;\">achats fournisseurs ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>taux de commandes hors processus<\/b><span style=\"font-weight: 400;\"> : mesure le respect des proc\u00e9dures d\u2019achat internes ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>le gain d\u2019achat<\/b><span style=\"font-weight: 400;\"> : mesure l\u2019\u00e9cart entre le budget initial et le budget final.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Ces donn\u00e9es permettent de challenger vos fournisseurs sur des <\/span><b>chiffres pr\u00e9cis<\/b><span style=\"font-weight: 400;\"> et de mieux n\u00e9gocier vos contrats.<\/span><\/p><p><span style=\"font-weight: 400;\">Pour faciliter leur suivi, un tableau de bord peut <\/span><b>d\u00e9tailler le mode de calcul<\/b><span style=\"font-weight: 400;\"> et la fr\u00e9quence de suivi de chaque KPI.<\/span><\/p><table><tbody><tr><td><p><b>KPI<\/b><\/p><\/td><td><p><b>D\u00e9finition<\/b><\/p><\/td><td><p><b>Mode de calcul\u00a0<\/b><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Respect des d\u00e9lais de livraison (OTD)<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Ponctualit\u00e9 des livraisons<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">(Livraisons ponctuelles \/ Total livraisons) \u00d7 100<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Non-conformit\u00e9<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Produits\/services non conformes<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">(Produits non conformes \/ Total livr\u00e9 ) \u00d7 100<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Litiges + gestion<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Volume et efficacit\u00e9 du traitement<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Nombre de litiges + D\u00e9lai moyen de r\u00e9solution (jours)<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">R\u00e9ception et traitement des avoirs<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">D\u00e9lai de traitement des remboursements<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">D\u00e9lai entre demande et r\u00e9ception de l\u2019avoir (jours)<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Co\u00fbt moyen des commandes<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Ma\u00eetrise des d\u00e9penses\u00a0<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Montant total des commandes \/ Nombre de commandes<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Respect des contrats<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Conformit\u00e9 aux engagements<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">(Commandes conformes \/ Total commandes) \u00d7 100<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Respect des d\u00e9lais de paiement<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Conformit\u00e9 l\u00e9gale\u00a0<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">(Factures pay\u00e9es \u00e0 temps \/ Total factures) \u00d7 100<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Crit\u00e8res RSE<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Enjeux environnementaux et sociaux<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">(Appels d\u2019offres avec crit\u00e8res RSE \/ Total appels d\u2019offres) \u00d7 100<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Livraison hors processus<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Respect des proc\u00e9dures<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">(Commandes hors circuit \/ Total commandes) \u00d7 100<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Gain d\u2019achat<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Cr\u00e9ation de valeur financi\u00e8re<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">\u00c9cart entre budget initial et co\u00fbt final\u00a0<\/span><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0309c9 elementor-widget elementor-widget-heading\" data-id=\"c0309c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suivre les litiges et les avoirs pour s\u00e9curiser votre tr\u00e9sorerie\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-916feb3 elementor-widget elementor-widget-text-editor\" data-id=\"916feb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le suivi des litiges constitue un <\/span><b>indicateur essentiel <\/b><span style=\"font-weight: 400;\">dans l\u2019\u00e9valuation des fournisseurs. Chaque litige non r\u00e9solu peut immobiliser de la tr\u00e9sorerie et g\u00e9n\u00e9rer des co\u00fbts indirects.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Plus un incident dure dans le temps, plus il cr\u00e9e de tensions et de co\u00fbts cach\u00e9s. \u00c0 l\u2019inverse, un fournisseur capable de r\u00e9soudre rapidement un probl\u00e8me d\u00e9montre son professionnalisme et sa fiabilit\u00e9.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Ces indicateurs peuvent \u00e9galement servir de <\/span><b>levier de n\u00e9gociation<\/b><span style=\"font-weight: 400;\"> lors du renouvellement d\u2019un contrat. Les donn\u00e9es collect\u00e9es permettent de confronter un fournisseur \u00e0 ses performances r\u00e9elles et de justifier une r\u00e9vision des conditions tarifaires ou l\u2019application de p\u00e9nalit\u00e9s.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Un fournisseur l\u00e9g\u00e8rement plus cher mais fiable peut s\u2019av\u00e9rer <\/span><b>plus rentable <\/b><span style=\"font-weight: 400;\">qu\u2019un fournisseur moins co\u00fbteux mais g\u00e9n\u00e9rant des litiges r\u00e9currents.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Les avoirs r\u00e9sultent souvent de litiges ou de non-conformit\u00e9s constat\u00e9es lors des livraisons.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Le suivi du d\u00e9lai de traitement des avoirs permet de mesurer la r\u00e9activit\u00e9 du fournisseur et la qualit\u00e9 de la facturation.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Pour limiter ces situations, il est recommand\u00e9 de mettre en place une proc\u00e9dure de <\/span><b>rapprochement entre la commande, le bon de livraison et la facture<\/b><span style=\"font-weight: 400;\"> avant validation du paiement. Cette m\u00e9thode permet de d\u00e9tecter les erreurs en amont et d\u2019\u00e9viter les corrections a posteriori.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fde2116 elementor-widget elementor-widget-heading\" data-id=\"fde2116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatiser le suivi de la performance fournisseurs avec le SRM et le SPM\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-091d88b elementor-widget elementor-widget-text-editor\" data-id=\"091d88b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Collecter et analyser ces indicateurs manuellement peut rapidement devenir complexe. Les donn\u00e9es sont souvent dispers\u00e9es entre diff\u00e9rents services ou outils, ce qui multiplie les risques d\u2019erreurs et les ressaisies.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Les solutions digitales permettent d\u2019automatiser ce suivi.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Les outils <\/span><b>SRM (Supplier Relationship Management)<\/b><span style=\"font-weight: 400;\"> et <\/span><b>SPM (Supplier Performance Management)<\/b><span style=\"font-weight: 400;\"> centralisent les donn\u00e9es fournisseurs, automatisent le calcul des KPI et g\u00e9n\u00e8rent des reportings en temps r\u00e9el.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Ces solutions permettent notamment de :<\/span><\/p><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>centraliser<\/b><span style=\"font-weight: 400;\"> l\u2019ensemble des donn\u00e9es fournisseurs ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>automatiser <\/b><span style=\"font-weight: 400;\">le calcul des indicateurs ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>suivre<\/b><span style=\"font-weight: 400;\"> les litiges et les incidents ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">disposer d\u2019une <\/span><b>visibilit\u00e9<\/b><span style=\"font-weight: 400;\"> en temps r\u00e9el sur la performance des fournisseurs.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Ces deux outils sont compl\u00e9mentaires :<\/span><\/p><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">le <\/span><b>SRM<\/b><span style=\"font-weight: 400;\"> se concentre sur la <\/span><span style=\"font-weight: 400;\">gestion de la relation fournisseur<\/span><span style=\"font-weight: 400;\"> : contrats, \u00e9changes et plans d\u2019action ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">le <\/span><b>SPM<\/b><span style=\"font-weight: 400;\"> se focalise sur l\u2019analyse des performances et le suivi des KPI.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">L\u2019int\u00e9gration de l\u2019intelligence artificielle dans ces outils permet \u00e9galement <\/span><b>d\u2019anticiper certaines anomalies<\/b><span style=\"font-weight: 400;\">, comme les erreurs de facturation ou les risques de rupture d\u2019approvisionnement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-985c2b0 elementor-widget elementor-widget-heading\" data-id=\"985c2b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transformer vos indicateurs en plans d'action\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb5a398 elementor-widget elementor-widget-text-editor\" data-id=\"bb5a398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le suivi des indicateurs ne suffit pas : l\u2019enjeu consiste \u00e0 transformer ces donn\u00e9es en actions concr\u00e8tes.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Voici <\/span><b>quatre bonnes pratiques<\/b><span style=\"font-weight: 400;\"> pour exploiter efficacement vos KPI fournisseurs :<\/span><\/p><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>d\u00e9finir un cahier des charges clair et partag\u00e9<\/b><span style=\"font-weight: 400;\"> afin de limiter les \u00e9carts d\u2019interpr\u00e9tation ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>favoriser la transparence<\/b><span style=\"font-weight: 400;\"> en partageant certains indicateurs avec les fournisseurs ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>organiser des points de suivi r\u00e9guliers<\/b><span style=\"font-weight: 400;\"> afin d\u2019analyser les \u00e9carts et d\u2019engager des actions correctives ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>former les \u00e9quipes achats aux outils digitaux et aux KPI<\/b><span style=\"font-weight: 400;\"> pour garantir la fiabilit\u00e9 du pilotage.<\/span><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cea8175 cta-img e-grid e-con-full e-con e-child\" data-id=\"5cea8175\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-108b6619 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"108b6619\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"850\" height=\"825\" src=\"https:\/\/www.lucca.fr\/magazine\/wp-content\/uploads\/2024\/03\/illu-plant-pola.svg\" class=\"attachment-large size-large wp-image-19764\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-562a2a30 e-grid e-con-full e-con e-child\" data-id=\"562a2a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d929357 elementor-widget elementor-widget-heading\" data-id=\"3d929357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Avec Lucca Factures, simplifiez le traitement de vos factures fournisseurs :\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22f19369 elementor-widget elementor-widget-text-editor\" data-id=\"22f19369\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><span style=\"font-weight: 400;\">D\u00e9mat\u00e9rialisez et centralisez toutes vos factures,<\/span><\/li>\n<li>Payez en un clic par virement ou g\u00e9n\u00e9rez facilement vos fichiers SEPA,<\/li>\n<li>Automatisez l\u2019export comptable pour gagner en efficacit\u00e9.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-868979e elementor-widget elementor-widget-button\" data-id=\"868979e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/info.lucca.fr\/l\/950782\/2026-03-13\/619qj5\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tester la solution<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-445e5c2 e-flex e-con-boxed e-con e-parent\" data-id=\"445e5c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6404852 elementor-widget elementor-widget-heading\" data-id=\"6404852\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les questions fr\u00e9quentes sur le suivi de la performance fournisseurs\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57ac3c2 e-flex e-con-boxed e-con e-parent\" data-id=\"57ac3c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cf11de elementor-widget elementor-widget-n-accordion\" data-id=\"8cf11de\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1470\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1470\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les KPIs les plus importants pour \u00e9valuer un fournisseur ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1470\" class=\"elementor-element elementor-element-6dd5a58 e-con-full e-flex e-con e-child\" data-id=\"6dd5a58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1470\" class=\"elementor-element elementor-element-75f9b87 e-flex e-con-boxed e-con e-child\" data-id=\"75f9b87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1002813 elementor-widget elementor-widget-text-editor\" data-id=\"1002813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les indicateurs les plus utilis\u00e9s sont le d\u00e9lai de livraison, la qualit\u00e9 des produits ou services, la gestion des litiges, les co\u00fbts, la conformit\u00e9 contractuelle et les crit\u00e8res RSE.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1471\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1471\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment suivre efficacement les litiges fournisseurs ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1471\" class=\"elementor-element elementor-element-47206ae e-con-full e-flex e-con e-child\" data-id=\"47206ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1471\" class=\"elementor-element elementor-element-e30ee92 e-flex e-con-boxed e-con e-child\" data-id=\"e30ee92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0879bc elementor-widget elementor-widget-text-editor\" data-id=\"b0879bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les litiges peuvent \u00eatre centralis\u00e9s dans un outil SRM afin d\u2019\u00eatre prioris\u00e9s et suivis plus facilement. La d\u00e9signation d\u2019un responsable et la d\u00e9finition d\u2019un d\u00e9lai de r\u00e9solution permettent d\u2019assurer un suivi efficace et d\u2019identifier les causes r\u00e9currentes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1472\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1472\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Pourquoi valider la facture avant paiement est-il crucial ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1472\" class=\"elementor-element elementor-element-ac372ab e-con-full e-flex e-con e-child\" data-id=\"ac372ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1472\" class=\"elementor-element elementor-element-f7a745b e-flex e-con-boxed e-con e-child\" data-id=\"f7a745b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f932245 elementor-widget elementor-widget-text-editor\" data-id=\"f932245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La validation des factures avant paiement garantit que l\u2019entreprise r\u00e8gle uniquement les biens ou services r\u00e9ellement re\u00e7us. Cette \u00e9tape permet d\u2019\u00e9viter les erreurs de facturation, les doublons et les incoh\u00e9rences comptables.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1473\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1473\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels outils digitaux peuvent aider \u00e0 piloter la performance fournisseurs ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1473\" class=\"elementor-element elementor-element-4055c91 e-flex e-con-boxed e-con e-child\" data-id=\"4055c91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1473\" class=\"elementor-element elementor-element-d874453 e-con-full e-flex e-con e-child\" data-id=\"d874453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a11c7e0 elementor-widget elementor-widget-text-editor\" data-id=\"a11c7e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les solutions SRM et SPM automatisent le suivi des indicateurs, centralisent les donn\u00e9es fournisseurs et g\u00e9n\u00e8rent des tableaux de bord permettant d\u2019anticiper les risques.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1474\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1474\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment am\u00e9liorer la relation fournisseurs pour optimiser leur performance ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1474\" class=\"elementor-element elementor-element-94efa12 e-flex e-con-boxed e-con e-child\" data-id=\"94efa12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1474\" class=\"elementor-element elementor-element-5b0d52b e-con-full e-flex e-con e-child\" data-id=\"5b0d52b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58c7c66 elementor-widget elementor-widget-text-editor\" data-id=\"58c7c66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La transparence et la communication r\u00e9guli\u00e8re sont essentielles. En partageant vos objectifs et en organisant des points de suivi, vous favorisez une relation collaborative qui incite les fournisseurs \u00e0 am\u00e9liorer leurs performances.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Quels sont les KPIs les plus importants pour \\u00e9valuer un fournisseur ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les indicateurs les plus utilis\\u00e9s sont le d\\u00e9lai de livraison, la qualit\\u00e9 des produits ou services, la gestion des litiges, les co\\u00fbts, la conformit\\u00e9 contractuelle et les crit\\u00e8res RSE.\"}},{\"@type\":\"Question\",\"name\":\"Comment suivre efficacement les litiges fournisseurs ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les litiges peuvent \\u00eatre centralis\\u00e9s dans un outil SRM afin d\\u2019\\u00eatre prioris\\u00e9s et suivis plus facilement. 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